How Do I Confirm Reservations in EventConnect?

This article will walk you through how to add Confirmation IDs to your reservations.

EventConnect requires confirmation numbers to be provided for each reservation to guarantee the bookings that have been made at your hotel. You must add Confirmation and Cancellation numbers to your Reservation List within the first 7 days following the cut-off date to ensure that guests are properly accommodated at your property. 

Access Your Rooming List

Follow this link to review the steps to Access Your Rooming List with Credit Card Information

Add Confirmation and Cancellation Numbers

You must add Confirmation and Cancellation numbers to your Reservation List within the first 7 days following the cut-off date to ensure that guests are properly accommodated at your property. 

Scroll down further on your Reservations page to enter each reservation's confirmation number. Once you've entered the number, select the green Confirm button. This will allow you to keep track of confirmed reservations and cross-reference them with your internal system.

 

Before confirming reservations, check the Status column to ensure that the reservation is valid or if it has been Cancelled. Any reservations that have been cancelled will have their status column highlighted in yellow.

If a guest cancels their reservation before you've confirmed it in your hotel system, type "N/A" in the Confirmation ID field. If a reservation is cancelled after you have confirmed it in your internal system, type "Cancelled" followed by the Cancellation Number inside of the Hotel Reservation ID field. 

View the Change Log and Update Reservation Details

The reservation Change Log shows a detailed history of all updates that have been made to the reservation. Key updates to reservations will be highlighted in yellow. Click on an updated reservation to open the Change Log, where you can view the previous value, current value and date of the update. After updating reservation details in your internal system, click the green Confirm button to document that you have received and confirmed the update.

You must submit confirmation and cancellation numbers, and confirm updates to reservations within the first 7 days following a contract's cutoff date, to ensure that guests are properly accommodated at your property.