How to Request Additional Hotel Inventory - Hold Rooms

This guide explains how to request more hotel rooms than are currently available.

When to Submit a Room Block Request

If you’ve selected a location and see the Hold Rooms button (instead of Select Room), it means there are no rooms available for immediate booking or there aren’t enough rooms for all the nights you’ve selected. In this case, you’ll need to submit a Room Block Request to secure the additional rooms needed for you or your team.

If you need one more room or more rooms, please follow the steps below to submit a room block request. 

Steps to Submit a Room Block Request

1. Check Room Availability
   • If the number of rooms you select exceeds the available inventory, a message will appear, showing which rooms can be booked immediately and which are subject to request.
      
2. Submit a Request
   • Click on the Hold Rooms button.
   • Add a name and any comments.
   • Provide your email address to receive updates once the hotel responds.

Confirmation of Your Request

After submitting a Room Block Request, you will receive an email confirming that your request was submitted to the hotel for review.

Hotel Respond Time

Please know we are unable to guarantee the hotel will be able to accommodate you, however the typical response time to hear back regarding the request submitted is 3-5 business days. 

Once the hotel responds, you will receive an email with a status update. Please ensure to keep an eye on your Junk/Spam folders.

Possible Responses from the Hotel

1. Approved
   • If your Room Block Request is approved, you will receive a confirmation email.
2. Counter-Offer
   • If the hotel makes a counter-offer, you will receive a notification email. Click on the My Holds / Requests link within the email to review and respond to the offer.
3. Declined
   • If your request is declined, you will receive a notification email, which will include a link to your event's hotel feed so you can explore other hotel options.