This article will walk you through how to approve, decline, or counter-offer Team requests for additional inventory from your Hotel Dashboard.
Staff Members assigned to your Hotel Dashboard that have opted to receive emails will be notified each time a request is been sent by a team. This email includes a link to your Hotel Dashboard, where you can proceed to action the request.
Step #1 - View Team Requests
After you've logged into your account and navigated to your Hotel's Dashboard, you will be notified of any new Room Block Requests in the top right corner of your dashboard. Click View Requests to display your approved event contracts with team requests for additional rooms.
Step #2 - Select and View a Request
Scroll down the page and click View Team Requests to proceed to the Room Block Request page, where you can choose to approve, decline or counter-offer the request.
Step #3 - Action the Request
From your Room Block Request page, scroll down to view your contract's Team Requests. Select Approve, Decline or Reply with Counter Offer to action the request.
APPROVING ROOM BLOCK REQUEST CONTRACTS
Selecting Approve will prompt you to review the amended details of your contract. Once the request is approved, a notification email will be sent to the team manager to let them know that their request has been approved and that they may book these rooms right away. You will also receive an email with an amended version of the contract.
*Please ensure that you are holding the same amount of rooms in your POS system.*
DECLINING ROOM BLOCK REQUEST CONTRACTS
Selecting Decline will prompt you to provide a reason for the decline. Once the request is declined, a notification email is sent to the team manager as well as EventConnect's hotel procurement staff. In this case, our staff will contact the team manager to see if another available room type at your property will work for them, or place them at another property.
SENDING A COUNTER OFFER
Selecting Reply with Counter Offer will allow you to offer a different amount of inventory than has been requested, increase the rate for a particular date(s), or offer another room type by selecting +Add Room. Click Counter to finalize. Once you submit a counter offer to the team, a notification email will be sent to the team manager to accept or decline the offer. Once the team responds, you will be notified by email. If the team has accepted your counter offer, the email will include an updated contract.
Prior to being accepted, Counter Offers can be cancelled from your Hotel Dashboard at any time. If the Team has not responded to your counter offer within four days, EventConnect staff will decline the counter offer on the Team's behalf so that the requested inventory is no longer held. If a counter offer is approved within 48 hours of the event contract's cutoff date, the Room Block's cutoff will be extended to 72 hours from the current date to allow the team sufficient time to book.
Step #4 - View Active Blocks and Block Request History
To View active Room Blocks, return to your Event Contract page by scrolling to the top of the page and selecting View Contract, then scroll down the page and select Live Blocks.
This will provide you with a list of each Room Block of your Event Contract. Click on a Room Block to reveal a dropdown providing detailed insights for the Block and its performance.
To view Block request history, click View Contract at the top of the page, then select Room Request by Teams. From here you can filter your Room Blocks from the dropdown by selecting Requested, Declined, Approved or Cancelled. This will allow you to review which teams have submitted requests and what actions have been taken. For Approved contracts, you can click on your approved Team requests to review the updates made to room inventory and rates.