This article will walk you through how to add an additional night to your existing reservation.
Once you have navigated to the edit reservation page, you will be able to select the new dates of your stay by following the steps below.
If you're unsure of how to access the edit reservation page, please use the following article as a reference: How to Edit My Reservation
Case #1 When inventory is readily available
Step #1 - Selecting the New Dates
You will now be on the Edit Reservation page. Click on the Check-In and Check-Out input fields to reveal a date-picker. Your current check-in and check-out dates will be highlighted in blue, from here you can select the new dates of your stay.
Step #2 - Continue to Payment to Confirm Changes
Select Continue to Payment to proceed to the Update Reservation page.
Here, you can review the updated details of your reservation before submitting it. On the right-hand side, you will see your Reservation Summary which includes your updated Balance Due to Hotel at check-in as well as the Service Fee next to the Pay Now label.
Once you have reviewed your updated Reservation Summary, fill in your payment information and select the Pay and Update Reservation button to finalize your updated Check-In or Check-Out date.
Step #3 - Receive Your Confirmation Email
Once you have successfully updated your reservation you will be sent a confirmation email with a summary of your updated accommodation details. You can also return to your Home Page and View Your Reservation from there.
Case #2- When inventory is not readily available
Step #1 - Selecting the New Dates
Your current check-in and check-out dates will be highlighted in blue, from here you can select the check-in or check-out date that you would like to extend.
Step #2 - Sending a request
When selected nights do not have inventory, a request to extend the reservation will be sent to the property. Please know we are unable to guarantee the hotel will be able to accommodate you, however, the typical response time is 3-5 business days. Once the dates have been selected, select the Continue to Payment option.
Step #3 - Pre- Authorizing payment
Now you can enter your credit card information to pre-authorize payment for the night(s) requested. The payment will not be processed until the hotel approves your request.
Step #4 - Update reservation
Once the credit card information has been entered, Agree to the policy agreement by checking the hotel policies and accepting them after reading them carefully. Confirm your reservation request by selecting Update and Pay. If approved, your payment will be processed and you will receive an email with your updated reservation details. If the property declines the request, then your pending charge will be released and the original reservation dates will remain the same as to what has already been reserved.
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