How to Cancel Your Hotel Reservation: A Step-by-Step Guide

Step 1: Checking your reservation cancellation's date

You can cancel your hotel reservation at any time before the cancellation date listed on your reservation receipt. This date can be found at the top of the reservation receipt. 

Note: If you need to cancel your reservation after the cancellation deadline, please contact the hotel directly.

For more details, refer to the Reservation Cancellation Policy.


 

Step 2: Cancel your Reservation

View Reservations from Your Home Page

1. Log In: Visit app.eventconnect.io/login to access your Home Page.
2. Navigate to Events: here you will see all the events associated with your account
3. View Details:
   • The tab shows you the your reservations and your teams associated with your events
     
     
   • Click on the tab, to access your team dashboard.
   • From your team dashboard, scroll down until your Reservations.
   • To make changes, select Edit Reservation.

Cancel Your Reservation

• Select Cancel Reservation:
  Scroll down to the bottom of your reservation details and click the Cancel Reservation button.

• Provide a Cancellation Reason:
  You will be prompted to select a reason for cancelling. After choosing your reason, click the Cancel Reservation button again.
   

• Confirmation:
  Once your reservation is cancelled, you will receive a confirmation email for your records.