This article will outline what room block requests are and how to use them for your team travel.
When creating a team block, if the number of rooms needed by yourself/your team exceeds the number of rooms a hotel has available for an event, a Room Block Request will be sent to the Hotel to ask if they can provide additional inventory. Once the Hotel has responded to the request, you will be notified by email. To submit a Room Block Request, please follow the steps below.
Step #1 - Submitting a Room Block Request
In the photo below, you will see that the number of rooms selected is higher than the number of rooms available for instant blocking. Please note the messaging below that displays what will be blocked as well as requested.
When submitting a request, you can add a name to your block, include any additional comments about your request, and add your email address so that once the hotel responds you will be notified.
Step #2 - Confirmation of Your Room Block Request
After submitting a Room Block Request, you will receive an email confirming that your request was submitted to the hotel for review.
Step #3 - The Hotel Will Respond to your Request
Please know we are unable to guarantee the hotel will be able to accommodate you, however the typical response time to hear back regarding the request submitted is 3-5 business days. Once the hotel responds, you will receive an email with a status update. Please ensure to keep an eye on your Junk/Spam folders.
The hotel can approve, decline or counter-offer your request:
APPROVED - If your Room Block Request is approved, you will receive a confirmation email. For more information about approved requests, please click here: Approved Room Request
COUNTER OFFER - If the Hotel responds to your Room Block Request with a counter-offer, we will send you a notification email. From the email, click on the My Holds / Requests link to review the offer. For more information about counter-offered requests, please click here: Counter-Offered Room Request
DECLINED - If your request has been declined, you will receive a notification email that includes a link to your event's hotel feed to view other great tournament hotel options.
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