Counter-Offered Room Block Request

If you have received a counter-offer from the hotel after submitting a room block request, this article will provide guidance on how to handle the counter-offer.

If you are looking for more information on how to submit a room block request for an additional room or rooms, please see the following article:  Request Additional Hotel Inventory

If your room block request has been counter-offered by the hotel, you will be notified by email and you would need to decide if you would like to Accept or Decline the counter-offer. Please follow the steps below to respond to the counter-offer.

Navigating to the Holds/Requests Tab

Log into your EventConnect Account, by going to app.eventconnect.io/login  
On your home page, click the My Holds/Requests tab to view the counter-offer.

Reviewing the Counter-Offer

The counter-offer from the hotel will appear under the "My Holds/Requests" tab. This is where you can review the details of the offer the hotel has provided.

Based on whether the counter-offer works for you and your team, you will then be prompted to either Accept or Decline the hotel's offer.

Accepting the counter-offer will automatically direct you to the booking page to begin the reservation process. You can also copy and share the web link with your team's parents!