Waitlist Management

This article outlines how to use the Waitlist feature in your event.

Setting Up the Waitlist - Divisions

To set up the waitlist by division, go to Event Setup -> Divisions in your event. Click the pencil next to the division you have created to open up the editor. Be sure to hit save! There are two division statuses that involve the waitlist:

Open - All teams that register in this division are approved until the limit is reached, all teams after limit are added to waitlist.

Auto Waitlisted - All teams that register in this division will be placed on the waitlist until approved by Event Director.

Moving a Team to and From the Waitlist - Video here - Un Waitlisting a Team & More

To move a team to or from the waitlist, start at Reporting -> Registration Report in your event. The status of a team will be shown beside the team name in the report.

To change the status of a team, select the checkbox to the left of the team name, then click on the half filled circle from the toolbar in the bottom right hand corner of the page called "Manage Status". From here, select the status you would like to set the team to and hit "Update Statuses".

Team View of Waitlist - Video here - Waitlist - Team Experience & More 

When a team lands on the waitlist, they receive the Waitlist Message, which can be customized under Event Setup -> Customization in your event. They will also see a large waitlist message displayed on their team dashboard.

When a team is approved from the waitlist, they will receive the Approved Registration Receipt Message and their status will change to "Approved" on their team dashboard.