Answer Team Requests for Additional Inventory

This article will show you how to approve, decline, or counter-offer Team requests for additional inventory from your Hotel Dashboard

Team members needing additional rooms can request extra inventory for your hotel.

Staff Members assigned to your Hotel Dashboard that have opted to receive emails will be notified each time a request is been sent by a team.

This email includes a link to your Hotel Dashboard, where you can proceed to action the request.

View Team Requests

After you've logged into your account and navigated to your Hotel's Dashboard, you will be notified of any new Additional Inventory Requests on your Home Page under Actions Required. Click Manage Inventory Requests to display your approved event contracts with team requests for additional rooms.

Select and View a Request

Scroll down the page and click View Team Requests to proceed to the Additional Inventory Request page, where you can choose to approve, decline or counter-offer the request.

Action the Request

From your Additional Inventory Request page, scroll down to view your contract's Team Requests. Select Approve, Decline or Reply with Counter Offer to action the request. All additional inventory requests are in addition to any contracted rooms. By approving an additional room request, you will be adding more rooms to the contract. 

When approving an additional room request, you will be prompted to review the inventory being added to your contract. 

After reviewing the inventory, check off the prompt and click Amend Contract. Once the request has been approved, the rooms will be added to the EventConnect system and an electronic contract amendment will be sent to you via email. The hotel must also add these rooms in their PMS system to ensure the inventory matches. 

APPROVING ADDITIONAL INVENTORY REQUEST

** IMPORTANT: Approving Additional Inventory Requests will ADD rooms to the contract and generate a contract amendment. **

Selecting Approve will prompt you to review the amended details of your contract. Once the request is approved, a notification email will be sent to the team manager to let them know that their request has been approved and that they may book these rooms right away. You will also receive an email with an amended version of the contract.

*Please ensure that you are holding the same amount of rooms in your POS system.*

DECLINING ADDITIONAL INVENTORY REQUESTS

Selecting "Decline" will prompt you to provide a reason for the decline. Once the request is declined, a notification email is sent to the team manager as well as EventConnect's hotel procurement staff. 

In this case, our staff will contact the team manager to see if another available room type at your property will work for them, or place them at another property.

SENDING A COUNTER OFFER

Selecting Reply with Counter Offer will allow you to offer a different amount of inventory than has been requested, increase the rate for a particular date(s), or offer another room type by selecting +Add Room
Click Counter to finalize.

Once you submit a counteroffer to the team, a notification email will be sent to the team manager to accept or decline the offer. Once the team responds, you will be notified by email. If the team has accepted your counter-offer, the email will include an updated contract.

Before being accepted, Counter Offers can be cancelled from your Hotel Dashboard at any time. If the Team has not responded to your counteroffer within four days, EventConnect staff will decline the counter-offer on the Team's behalf so that the requested inventory is no longer held. 

If a counter-offer is approved within 48 hours of the event contract's cut-off date, the Team Block's cut off will be extended to 72 hours from the current date to allow the team sufficient time to book.

Learn More About Your Hotel Dashboard
There are many features and tools available to you in your EventConnect Dashboard. Our team is here to support you in any way we can.

Please join our weekly Hotel Dashboard Webinar which goes through all of the unique features of our robust dashboard.